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PEAS - protection contre l'exploitation et les abus sexuels par notre propre personnel
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  • Compendium of Practices on Community-Based Complaints Mechanisms – Abridged Version IASC Task Force on PSEA, December 2012.
  • Guidelines on Setting Up a Community Based Complaints Mechanism Regarding Sexual Exploitation and Abuse by UN and non-UN PersonnelThe Task Force on Protection from Sexual Exploitation and Abuse, November 2012.
  • IRC Allegation Reporting and Tracking (ART) Form IRC, October 2012.
  • Complaints and Response Mechanism in Lutheran World Federation Kenya Program: KakumaLutheran World Federation, October 2012.
  • CCSDPT Complaint Mechanism and PathwayCCSPT, October 2012.
  • Community Based Complaint Mechanism: An ExperienceThe Lutheran World Federation Nepal, September 2012.
  • Internal Evaluation of Pilot Complaints and Response Mechanism (CRM)Concern Worldwide Sudan, March 2012.
  • Standard Operating Procedures for Prevention of and Response to SGBV in Kakuma Refugee Camp, KenyaUNHCR, GOK, IRC, LWF, JRS, NCCK, November 2011.
  • Building Safer Organisations Guidelines: Receiving and Investigating Allegations of Abuse and Exploitation by Humanitarian WorkersICVA, November 2011.
  • Setting Up Community Complaint Mechanisms in MozambiqueCARE Mozambique, November 2011.
  • Poster: Complaints on Conduct and Behaviour of ONUCI PersonnelUN Operation in Côte d'Ivoire, November 2011.English
  • Complaints Mechanism Handbook 2008Danish Refugee Council, November 2011.
  • Community Complaints Fact SheetWorld Vision LTRT Sri Lanka, November 2011.
  • Receiving Allegations of SEA: Procedures DiagramUNCT Liberia, November 2011.
  • Effective Community Complaints Agency Self AuditWorld Vision Lanka Tsunami Response Team Sri Lanka, November 2011.
  • No One to Turn To: The Under-reporting of Child Sexual Exploitation and Abuse by Aid Workers and PeacekeepersSave the Children UK, November 2011.
  • Paper on Complaint and Response Mechanism Pilot Mornei, West DarfurConcern Worldwide Sudan, September 2011.
  • Concern Worldwide West Darfur Programme Mornei CRM FormConcern Worldwide Sudan, September 2011.
  • Complaint and Response Mechanism Fact Sheet, Concern Worldwide Sudan CRM PilotConcern Worldwide Sudan, September 2011.
  • Joint Complaint and Response Mechanism Related Tools - HaitiThe Lutheran World Foundation, Save the Children, World Vision, HAP International, September 2010.
  • Collaboration and Innovation - Developing a Joint Complaint and Response Mechanism in HaitiThe Lutheran World Foundation, Save the Children, World Vision, HAP International, September 2010.English
  • Literature Review: Complaints Mechanisms and Handling of Exploitaiton and AbuseHAP International, Veronika Martin, March 2010.
  • How to Complain: Complaints & Response Mechanism for Programme ParticipantsConcern Worldwide Pakistan Programme, June 2009.
  • Complaints PolicyOxfam GB, May 2009.
  • Basic Information for Asylum-Seekers and Refugees - SomalilandRefugee Eligibility Committee, UNHCR Somaliland, June 2008.
  • To Complain or Not to Complain: Still the QuestionHAP International, June 2008.
  • Implementing Oxfam Public Complaints Policy in the International Division - GuidelinesOxfam GB, October 2007.
  • Building Safer Organisations Handbook: Training Materials on Receiving and Investigating Allegations of Abuse and Exploitation by Humanitarian WorkersICVA, December 2006.
  • Annual Report: Disaster Relief Monitoring Unit Human Rights Commission of Sri LankaHuman Rights Commission of Sri Lanka, October 2006.
  • Poster Series: Stop Abuse/Report AbuseUN DPKO, June 2005.
  • Poster Series: Stop Abuse, Report AbuseUN DPKO, June 2005.Arabic
  • Model Complaints Referral Form (Sexual Exploitation and Abuse)IASC Task Force on Protection from Sexual Exploitation and Abuse in Humanitarian Crises, May 2004.English Spanish Arabic Chinese
  • Model Complaints and Investigation Procedures and Guidance Related to Sexual Exploitation and Abuse (Draft)IASC Task Force on Protection from Sexual Exploitation and Abuse in Humanitarian Crises, March 2004.

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