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- Best Practice Guide Inter-Agency Community-Based Complaints MechanismsIASC, June 2019.French Arabic Spanish
- Best Practice Guide Inter-Agency Community-Based Complaints Mechanisms (French) IASC, February 2018.
- Global Standard Operating Procedures for inter-agency community based complaint mechanismsIASC, March 2017.
- Interagency Study on Child-Friendly Feedback and Complaint Mechanisms within NGO programmes. Phase one report, survey findings – children’s access to feedback and complaint mechanismsEduco (Member of the ChildFund Alliance), Plan International, Save the Children UK, War Child UK and World Vision International, August 2015.
- Change starts with us, talk to us!HAP International, September 2011.
- To Complain or Not to Complain: Still the QuestionHAP International, June 2008.
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